What are your operating hours and how quickly can services begin?

Our administrative office operates during standard business hours, but our care teams provide services 24/7, depending on your care plan. For urgent needs, we strive to commence services as quickly as possible, often within 24-48 hours after the initial assessment and care plan confirmation. Non-urgent services can be scheduled at your convenience.

Can I customize my care plan?

Absolutely. Every care plan is highly personalized to meet your unique health needs, preferences, and lifestyle. We conduct a thorough assessment with you and your family (if applicable) to develop a plan that truly reflects your requirements. The plan can be reviewed and adjusted as your needs change.

What homecare services does Hospicare offer?

We offer a full spectrum of services tailored to your needs, including:

Family Caregiver Training: Programs to equip family members with professional caregiving skills.

Skilled Nursing Care: Medication management, wound care, post-operative care, vital signs monitoring, injections, tube feeding, catheter care, and chronic disease management.

Personal Care/Caregiver Services: Assistance with daily activities (bathing, dressing, grooming, mobility), meal preparation, medication reminders, companionship, and light housekeeping.

Rehabilitation Therapy: Physiotherapy, occupational therapy, and speech therapy sessions delivered at home.

Medical Escort Services: Accompaniment and medical support for appointments, travel, or transfers.

Specialized Care: Dementia care, palliative care, and chronic illness management.

How much do your services cost, and how do I pay?

Our pricing varies depending on the type and intensity of services required. We offer transparent and competitive rates, with no hidden fees. We will provide a detailed quote after your initial assessment and care plan is developed. Payments can typically be made via bank transfer, or cash (for specific arrangements). We will discuss payment methods suitable for international clients during the onboarding process.

What if my medical condition changes or I need emergency care?

Our care plans are flexible and can be adjusted as your condition evolves. Our nurses are trained to monitor changes and will communicate with your family and physician. In case of a medical emergency, our team is trained to provide immediate first aid and will facilitate transportation to the nearest appropriate medical facility while notifying your emergency contacts.

How do you ensure the safety and privacy of your clients?

Client safety and privacy are our top priorities. All our staff undergo thorough background checks, receive training in patient safety protocols, and are bound by strict confidentiality agreements. We adhere to best practices for data protection and maintain transparent communication with clients and their authorized family members regarding their care.

What if I have a concern or complaint?

We are committed to providing the highest quality of care. If you have any concerns or complaints, we encourage you to contact our management team directly. We have a clear and prompt resolution process in place to address all feedback seriously and ensure continuous improvement in our services.