Hospicare Cambodia values your trust and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you interact with us, including through our website, services, and communications.
1. Information We Collect
We may collect the following types of information:
1.1 Personal Information
- Name, address, phone number, and email address.
- Medical history and health-related details (when relevant to care services).
- Payment information for billing and transactions.
1.2 Non-Personal Information
- Browser type, device information, and usage statistics from our website or app.
- Cookies and other tracking technologies to improve user experience.
2. How We Use Your Information
We use your information for the following purposes:
- To provide and manage caregiving and healthcare services.
- To communicate with you regarding your care plan, appointments, and updates.
- To process payments and manage accounts.
- To comply with legal and regulatory requirements.
- To improve our services and customer experience.
3. Sharing of Information
We do not sell or share your personal information for marketing purposes. However, we may share your information in the following circumstances:
- With Care Teams: Relevant medical and personal details are shared with caregivers and nurses to provide care services.
- With Third-Party Service Providers: For payment processing, technical support, or analytics (e.g., secure payment platforms or digital health record systems).
- With Legal Authorities: When required by law or to protect our rights and safety.
4. Data Storage and Security
We store your information securely and implement safeguards to protect against unauthorized access, disclosure, or misuse. These measures include:
- Encryption of sensitive data.
- Regular security audits of our systems.
- Restricted access to personal information based on roles and responsibilities.
5. Your Rights
You have the following rights concerning your personal information:
- Access and Correction: Request access to or correction of your personal data.
- Data Deletion: Request the deletion of your personal information, subject to legal and contractual obligations.
- Withdraw Consent: Revoke consent for certain data uses, such as marketing communications.
To exercise these rights, please contact us at [Insert Contact Email or Phone Number].
6. Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing experience. You can manage or disable cookies through your browser settings.
7. Third-Party Links
Our website or communications may include links to third-party websites. Hospicare Cambodia is not responsible for their privacy practices, so we encourage you to review their privacy policies.
8. Updates to This Policy
We may update this Privacy Policy periodically. Changes will be posted on our website with the updated effective date.